Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
Molly Maid Rochester, NY Reviews
Real Stories, Real Results
- Rick Chiavarolivia Google
- Jim Whelanvia Google
“Prompt, pleasant and thorough. Very pleased with initial visit by sales manager who provided comprehensive estimate and also very pleased by work done on first visit be the actual maids”
Owner Response:
“Thank you so much for your kind words, Jim! We’re thrilled to hear that you had a great experience from start to finish. We're glad our sales manager, Maria, provided a thorough and helpful estimate, and that Silvia and Ana delivered a prompt, pleasant, and detailed clean on their first visit. We truly appreciate your feedback and look forward to continuing to serve you! — Molly Maid of Rochester, NY”
- Kristin Davisvia Google
“These professionals did an amazing job and we are very happy with their work. They were detail oriented and respectful of our living space. Looking forward to their continued service.”
Owner Response:
“We’re so happy to hear this, Kristin! Silvia and Ana will be thrilled to know their attention to detail and respect for your home made such a positive impression. We're grateful for your kind words and truly look forward to continuing to serve you! — Molly Maid of Rochester, NY”
- Judy Whelehanvia Google
“Thorough and made sure all areas were cleaned.”
Owner Response:
“Thank you so much for your review, Judy! We’re so glad to hear that our team delivered a thorough clean and made sure every area was taken care of. At Molly Maid of Rochester, NY, we’re committed to providing a consistent and detailed cleaning experience, and your feedback means the world to us. We appreciate you sharing your experience! — Molly Maid of Rochester, NY”
- Maria Cuadradovia Google
“(Translated by Google) Very kind (Original) Muy amables”
Owner Response:
“Thank you, Maria del Carmen! We're so happy to hear that you found our team to be kind and courteous. At Molly Maid of Rochester, NY, we strive to provide friendly and professional service with every visit. We truly appreciate your feedback! — Molly Maid of Rochester, NY”
- Linda Sabhavia Google
Owner Response:
“Thank you so much for the 5-star rating, Linda! We truly appreciate your support. It means a lot to us that you trust Molly Maid of Rochester, NY with your home. We're always here to help make life a little easier! — Molly Maid of Rochester, NY”
- Ron Scoferovia Google
“They did a wonderful job the house was spotless”
Owner Response:
“Thank you so much for your kind words, Ron! We’re thrilled to hear that Silvia and Ana did a wonderful job and left your home spotless. Our teams take great pride in delivering a detailed and thorough clean, and it means a lot to know you were satisfied with their work. We truly appreciate your feedback! — Molly Maid of Rochester, NY”
- Paul Feeleyvia Google
“Molly Maid Rocks!”
Owner Response:
“Hearing this made our day, Paul! We're so glad you’re enjoying the Molly Maid experience. It’s always our goal to deliver top-notch service and leave your home feeling fresh and clean. Thanks for sharing the love! — Molly Maid of Rochester, NY”
- KB Housevia Google
“Molly Maid did an excellent job!!!!”
Owner Response:
“We love hearing that, KB House! We're so glad our team could deliver an excellent clean for you. Your support means a lot, and we’re always here to help keep your home looking its best! — Molly Maid of Rochester, NY”
- Brittany Charlesvia Google
Owner Response:
“Thank you so much for your kind feedback, Brittany! We're thrilled to know you had a great experience. We look forward to serving you again! — Molly Maid of Rochester, NY”
- Kathryn Walshvia Google
“I am so happy with Molly Maid. I should have hired them years ago”
Owner Response:
“We're so glad to hear you're happy with our service, Kathy! It's never too late to enjoy a clean and fresh home, and we're thrilled we could help make that happen. Thank you for choosing us—we look forward to continuing to serve you! — Molly Maid of Rochester, NY”
- Henra Briskinvia Google
“I’ve been pleased with the service. I have the same person each week, who is wonderful, and usually one other. They are dependable, mature and competent and do a fine job in cleaning my place.”
Owner Response:
“We’re so grateful for your feedback, Henra! It’s fantastic to hear that Nancy and Maria have been providing dependable, competent, and consistent service. We’re thrilled you’ve been pleased with the cleaning and appreciate your continued trust in our team. We look forward to serving you again! — Molly Maid of Rochester, NY”
- Mary Lambvia Google
“They did an excellent job. Very good to deal with. So glad I hired them.”
Owner Response:
“Thank you so much for your kind words, Mary! We’re thrilled to hear that you’re happy with the service and enjoyed working with our team. We're so glad you chose us, and we look forward to continuing to provide you with excellent service! — Molly Maid of Rochester, NY”
- Kirk Nielsenvia Google
“The Maids were punctual and professional. Our place looks completely different (better) after the deep cleaning. Amazing work!”
- PPaul Feeley
“... I wanted to let you know the awesome service we recieved today from Team #8 in Rochester NY.. The BEST the house has ever looked. Please let me know!”
- Abyee Abrahamvia Google
“Excellent service!”
- andy wattsvia Google
“Professional and friendly. I’m very happy with the services”
- Robert Baronevia Google
- Cardy Stevensvia Google
“Molly maids did a fabulous job that had many obstacles to get around. Thank you!!”
- Cheyenne Thannikkotuvia Google
“We had our first service this week for a deep clean of our home and the Molly Maids exceeded my expectations. They did a phenomenal job cleaning every single aspect of our home and I was overjoyed with the result. We can’t wait for them to come back! Would highly recommend them.”
- Linda Piontekvia Google
“The team was prompt, friendly, and thorough! Thanks so much for the move-out cleaning!”
- Liz Simmonsvia Google
“We started our biweekly cleaning with Molly Maids this week and are extremely happy with the first cleaning. The attention to detail was amazing! The ladies were respectful and kind and so efficient. They even took time to hang out with my dog and get to know him. I would highly recommend this team to anyone in the area!”
- Patricia Stoecklvia Google
“House was done beautifully. After being ill and not able to do my home... I was truly blessed with this awesome job. I will continue with this service. Outstanding!!!!”
- Henry Harringvia Google
“The Supervisor, Maria has always been very professional in reviewing our needs and providing excellent personnel to provide service for our home. Prior to COVID, we had been a been with Molly Maids for many years. My wife felt, it was time now to once again to secure the services of Molly Maids, and we started there welcomed services this week. And we are happy they came in this week, the ladies were just great and we welcomed their attention to details in cleaning. 😀”
Owner Response:
“Thank you for the kind words, Henry! Maria has been with us for almost 10 years! We will happily pass along the kind words to her! We are excited to have you on our schedule for reoccurring cleanings! ”
- Cathy Healyvia Google
Owner Response:
“Thank you!”
- Sean Katkovia Google
“I've been highly pleased with my Molly Maid experience. You get automated reminders for when your appointment is coming up. If you need to make a change or have any issues with the cleaning, you can just call their local office and a *gasp* REAL HUMAN picks up the phone and addresses your issue immediately. The staff accidentally missed a small area one time (no biggie), but when I let the office know to have them get it next time, they gave me a partial bill credit! The cleaning staff is professional, on time, and very thorough. You can't go wrong with Molly Maid of Rochester.”
- Mary Gagniervia Google
“On time to appointment. Very hard working individuals. So appreciated their thoroughness.”
- Skip Lehmanvia Google
“This is a great service. They arrived on time, and did a wonderful job. Our home was spotless when they left. My wife said, "our stove hadn't been that clean in a dozen years ".Will definitely use them again.”
- Elizabeth Reidvia Google
- Lukas Perryvia Google
Why Choose Us?
“Excellent service”
Owner Response:
“Thank you so much for your kind words, Rick! We're thrilled to hear you were pleased with our professional housekeeping service and the value we provide. We’re dedicated to delivering excellent service every time, and your feedback means a lot to us! — Molly Maid of Rochester, NY”